Refund policy

We design our products to be reliable and we take care in preparing each order before it leaves our hands. 

Because many of our items are consumable and may contain materials regulated as dangerous goods for shipping, we’re unable to accept returns or exchanges. Once an order has shipped, all sales are considered final.

That said, if your order arrives damaged we want to know. Please reach out and we will work with you to make the situation right.

Requesting a Replacement

• Email us at info@commonlygrounded.com with the subject line “Replacement Requested.”
• Include your order number and a brief description of the issue along with photos of the damage
• Requests should be submitted within 7 days of delivery so we can evaluate the situation promptly.

If a replacement is approved, we will send one at no additional cost.

Our Commitment

Our goal is simple: to deliver products you can trust and experiences that feel steady and fair. If a genuine problem occurs, we’ll take the time to review it thoughtfully and respond with care.

Thank you for supporting our small business and for allowing our products to be part of your daily practice.